Returns - Refunds - Replacements & Cancellations

Here, we have tried to answer few common question regarding return/replacement/refund requests. Please read through these:

How will I get my money back?

Upon authorization of your return/refund request, we would be happy to offer you refund or replacement. You can get your money back into your originating bank account or you can opt for a gift card which can be used for any future purchase on rudraksha-gemstones.com. You can also opt for a direct bank transfer via NEFT in certain case. Usually, gift cards are the most preferred option of refunds on rudraksha-gemstones.com. You can use them as per your convenience; there is no expiry to a gift card.

Who will bear the shipping charges for returns?

Rudraksha-Gemstones.com will not be paying the return shipping charges. We can offer refund/replacements of the product, once products are received back into our warehouse.  We strongly recommend you to choose carefully before making any purchase as any shipping charges will not be refunded.

 How can I get a refund?

If you are unhappy with your purchase and want a refund/replacement please write us at support@rudraksha-gemstones.com and we will process your refund within 7 days of receiving the products back at our warehouse. If the item you received is broken or faulty, please send us a picture of the same via email communication. We will do our best to process refund request within 7 working days.

Please feel free to drop a mail to support@rudraksha-gemstones.com for any queries regarding return/refund requests. We would be more than happy to help you in best possible way.

You can also reply to any of the emails received by you from us and someone shall speak to you and register your request.

Please Note: Any product purchased are refundable/returnable only if the request is made within 7 days of receiving the product. 

What is the 7 Day Refund/Replacement Guarantee?

All products sold at rudraksha-gemstones.com are covered under our 7 Day Refund/Replacement Guarantee. To be eligible for a return, your item must be unused and in the same condition that you received it. Any Complementary / Free Gifts given along with the original purchased product will also have to be returned. It must also be in the original packaging. Several types of goods are exempt from being returned, like following:

 Any product whose cost value is greater than or equal to Rs. 3000.

We request you to kindly be sure before you make any purchases. This is because at times we have goods which are on consignment from our suppliers, once you make the purchase we have to make payments to them immediately and we do not have a return policy from them, other reasons also include non-refundable payment gateway taxes / commissions, shipping charges, insurance, year-end taxes, inadequate knowledge or influence of incorrect opinions on the customers end leading to confusions. We do not wish to get into informal situations hence we request you to not to buy from us if you’re not satisfied prior to making purchases. We are transparent & free to as many doubts or questions you have prior to purchase. 

How do I cancel an order on rudraksha-gemstones.com?

If you cancel your order before your product has shipped, we will refund the entire amount ASAP if you have paid for your order. If you've placed order in COD mode, we'll simply cancel it. Please drop a mail at support@rudraksha-gemstones.com for cancellation requests. You can also reply to any email communication received by rudraksha-gemstones.com team regarding your order and we would process your request ASAP.

If the cancellation request is received after your product has been shipped, you can do one of the following:

1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same. We will recall the parcel.

2. If you received the product, inform us, we'll get it picked up under standard return/replacement procedures mentioned above on this page.

Can I cancel / return a part of the order?

Yes, you can cancel / return a part of your order. Write to us at support@rudraksha-gemstones.com with your order number. We'll do the needful under our standard return/refund/cancellation policy mentioned above on this page.

Will you accept returns if I have bought products in SALE?

No. If your order contains products sold in SALE, we would not accept any returns/exchange/replacement requests. Sale products are final sale only.

Shipping Policy:

All our products are usually dispatched within 2-3 days of purchase. The delivery time is 7-10 days across the world. In some rare cases it make take more than 10 days. Once the order is dispatched from our end, we will message you the tracking number. The shipping charges depends on the package weight and regional zone of the delivery and is added to the cart once you checkout.

My question is still unanswered?

For special questions, just drop us a mail at support@rudraksha-gemstones.com or call Mob. +91-9029092032 and we will surely have an answer.

Is return/refund of Online Puja Service possible?

Please note that any Refund for Services like Pujas and Astrological Analysis is possible only till they have not been performed. However, no refund is possible once they have been performed.